Shipping & Returns
Shipping Policy
We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped directly from our international suppliers.
Shipping Time
Estimated delivery time to the United Kingdom is between 7–20 business days, depending on your location and demand. Please note that delays may occur due to customs or high demand periods.
Shipping Costs
We offer free standard shipping on most orders. Any applicable shipping fees will be clearly displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow a few days for tracking information to update.
Customs, Duties & Taxes
In some cases, international shipments may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer.
Delayed or Lost Packages
If your order is significantly delayed or lost, please contact us. We will work with the shipping provider to resolve the issue and ensure you receive your order or a suitable solution.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your shipment, please contact our support team.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. This store operates under a dropshipping model, which means products are shipped directly from our international suppliers.
Order Cancellation
You may cancel your order within 24 hours of purchase for a full refund. After this period, orders may already be processed and cannot be canceled.
Returns
In accordance with UK consumer protection laws, you have the right to return your order within 14 days of receiving it, without providing a reason.
To be eligible for a return, items must be unused, in original condition, and in original packaging.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–10 business days to your original payment method.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo proof. We will offer a replacement or full refund at no extra cost.
Shipping Times
As we use international suppliers, shipping times may vary between 7–20 business days depending on your location.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Non-returnable Items
Certain items such as personal use products, hygiene items, and sale items may not be eligible for return.
Contact Us
For any questions, please contact our support team.